{"id":12,"date":"2026-06-22T09:21:19","date_gmt":"2026-06-22T09:21:19","guid":{"rendered":"https:\/\/dkn.reklamsart.com\/?page_id=12"},"modified":"2026-06-22T09:21:21","modified_gmt":"2026-06-22T09:21:21","slug":"teslimat-iade-sartlari","status":"publish","type":"page","link":"https:\/\/dkn.reklamsart.com\/en\/teslimat-iade-sartlari\/","title":{"rendered":"Teslimat \u0130ade \u015eartlar\u0131"},"content":{"rendered":"<h1 class=\"wp-block-wd-title title wd-2219b8da\">Teslimat ve \u0130ade \u015eartlar\u0131<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-442a3a4b\"><strong>Son G\u00fcncelleme Tarihi: Haziran 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-510bec69\">DKN Do\u011fal Ta\u015f olarak m\u00fc\u015fteri memnuniyetini \u00f6n planda tutuyor, sipari\u015flerinizin g\u00fcvenli ve h\u0131zl\u0131 bir \u015fekilde sizlere ula\u015ft\u0131r\u0131lmas\u0131 i\u00e7in \u00f6zenle \u00e7al\u0131\u015f\u0131yoruz. A\u015fa\u011f\u0131da teslimat ve iade s\u00fcre\u00e7lerimize ili\u015fkin detayl\u0131 bilgilere ula\u015fabilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c2996da0\">1. Teslimat Ko\u015fullar\u0131<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Web sitemiz \u00fczerinden olu\u015fturulan sipari\u015fler, \u00f6deme onay\u0131n\u0131n al\u0131nmas\u0131n\u0131n ard\u0131ndan haz\u0131rl\u0131k s\u00fcrecine al\u0131n\u0131r.<\/li>\n\n\n\n<li>Sipari\u015fleriniz, stok durumuna ba\u011fl\u0131 olarak genellikle <strong>1-3 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7erisinde kargoya teslim edilmektedir.<\/li>\n\n\n\n<li>Resm\u00ee tatiller, yo\u011fun kampanya d\u00f6nemleri ve m\u00fccbir sebepler nedeniyle teslimat s\u00fcrelerinde de\u011fi\u015fiklik ya\u015fanabilir.<\/li>\n\n\n\n<li>Kargo firmalar\u0131n\u0131n da\u011f\u0131t\u0131m s\u00fcre\u00e7lerinden kaynaklanan gecikmelerden DKN Do\u011fal Ta\u015f sorumlu de\u011fildir. Ancak s\u00fcrecin takibi konusunda m\u00fc\u015fterilerimize gerekli destek sa\u011flanmaktad\u0131r.<\/li>\n\n\n\n<li>Sipari\u015finiz kargoya teslim edildi\u011finde, takip bilgileri taraf\u0131n\u0131za e-posta veya SMS yoluyla iletilebilir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-9003e4ec\">2. Teslimat S\u0131ras\u0131nda Dikkat Edilmesi Gerekenler<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kargo paketini teslim almadan \u00f6nce d\u0131\u015f ambalaj\u0131n\u0131 kontrol etmeniz \u00f6nerilir.<\/li>\n\n\n\n<li>Ezilmi\u015f, y\u0131rt\u0131lm\u0131\u015f, a\u00e7\u0131lm\u0131\u015f veya hasar g\u00f6rm\u00fc\u015f paketleri teslim almadan \u00f6nce kargo g\u00f6revlisine tutanak tutturman\u0131z gerekmektedir.<\/li>\n\n\n\n<li>Hasarl\u0131 oldu\u011fu tespit edilen \u00fcr\u00fcnler i\u00e7in taraf\u0131m\u0131zla en k\u0131sa s\u00fcrede ileti\u015fime ge\u00e7meniz rica olunur.<\/li>\n\n\n\n<li>Tutanak tutulmadan teslim al\u0131nan kargolar\u0131n sa\u011flam ve eksiksiz olarak teslim edildi\u011fi kabul edilebilir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-da3fd9f4\">3. \u0130ade Ko\u015fullar\u0131<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnleri, teslim tarihinden itibaren <strong>14 g\u00fcn<\/strong> i\u00e7erisinde iade etme hakk\u0131na sahipsiniz.<\/li>\n\n\n\n<li>\u0130ade edilecek \u00fcr\u00fcnlerin kullan\u0131lmam\u0131\u015f, zarar g\u00f6rmemi\u015f, tekrar sat\u0131labilir durumda ve orijinal ambalaj\u0131yla birlikte g\u00f6nderilmesi gerekmektedir.<\/li>\n\n\n\n<li>\u00dcr\u00fcnle birlikte g\u00f6nderilen fatura, varsa hediye \u00fcr\u00fcnler ve t\u00fcm aksesuarlar eksiksiz olarak iade paketine eklenmelidir.<\/li>\n\n\n\n<li>Kullan\u0131m kaynakl\u0131 deformasyon bulunan veya tekrar sat\u0131\u015fa uygun olmayan \u00fcr\u00fcnlerin iadesi kabul edilmeyebilir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-020ee8b8\">4. \u0130ade Edilemeyen \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-399dc904\">A\u015fa\u011f\u0131daki \u00fcr\u00fcnler, ilgili mevzuat kapsam\u0131nda iade kapsam\u0131 d\u0131\u015f\u0131nda de\u011ferlendirilebilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ki\u015fiye \u00f6zel olarak haz\u0131rlanan veya \u00f6zel talep do\u011frultusunda \u00fcretilen \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Kullan\u0131lm\u0131\u015f, zarar g\u00f6rm\u00fc\u015f veya tekrar sat\u0131\u015f niteli\u011fini kaybetmi\u015f \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Hijyen a\u00e7\u0131s\u0131ndan iadesi uygun olmayan ve ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f belirli \u00fcr\u00fcn gruplar\u0131,<\/li>\n\n\n\n<li>Yasal mevzuat gere\u011fi cayma hakk\u0131 kapsam\u0131nda de\u011ferlendirilemeyen \u00fcr\u00fcnler.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b6db63ea\">5. \u0130ade S\u00fcreci<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade talebinizi, ileti\u015fim kanallar\u0131m\u0131z \u00fczerinden taraf\u0131m\u0131za bildirmeniz gerekmektedir.<\/li>\n\n\n\n<li>Onaylanan iade taleplerinde \u00fcr\u00fcnlerin belirtilen adrese g\u00f6nderilmesi istenir.<\/li>\n\n\n\n<li>\u00dcr\u00fcn taraf\u0131m\u0131za ula\u015ft\u0131ktan sonra gerekli incelemeler ger\u00e7ekle\u015ftirilir.<\/li>\n\n\n\n<li>\u0130ade \u015fartlar\u0131na uygun bulunan \u00fcr\u00fcnlerin bedeli, yasal s\u00fcreler i\u00e7erisinde \u00f6deme yap\u0131lan y\u00f6ntem \u00fczerinden taraf\u0131n\u0131za geri \u00f6denir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-efbddb2d\">6. De\u011fi\u015fim \u0130\u015flemleri<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn de\u011fi\u015fim talepleriniz i\u00e7in \u00f6ncelikle bizimle ileti\u015fime ge\u00e7meniz gerekmektedir.<\/li>\n\n\n\n<li>Stok durumuna ba\u011fl\u0131 olarak ayn\u0131 \u00fcr\u00fcn\u00fcn farkl\u0131 modeli veya e\u015fde\u011fer bir \u00fcr\u00fcn ile de\u011fi\u015fim yap\u0131labilir.<\/li>\n\n\n\n<li>De\u011fi\u015fim s\u00fcre\u00e7lerinde kargo ko\u015fullar\u0131 ve \u00fcr\u00fcn inceleme s\u00fcre\u00e7leri uygulanabilir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c95b7104\">7. \u0130leti\u015fim<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ce028bdd\">Teslimat, iade ve de\u011fi\u015fim s\u00fcre\u00e7leri hakk\u0131nda detayl\u0131 bilgi almak veya destek talebinde bulunmak i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f4c8c5ad\"><strong>DKN Do\u011fal Ta\u015f<\/strong><br>E-posta: <a href=\"mailto:info@dkndogaltas.com\">info@dkndogaltas.com<\/a><br>Telefon: +90 532 065 8741<br>Adres: <strong>Kartepe &#8211; Kocaeli<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-51b65eca\">M\u00fc\u015fteri memnuniyetini \u00f6n planda tutan hizmet anlay\u0131\u015f\u0131m\u0131zla, sizlere g\u00fcvenilir ve keyifli bir al\u0131\u015fveri\u015f deneyimi sunmaya devam ediyoruz.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"cemil@monopenta.com","author_link":"https:\/\/dkn.reklamsart.com\/en\/author\/cemilmonopenta-com\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1923,"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/1923"}],"wp:attachment":[{"href":"https:\/\/dkn.reklamsart.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}